Privacy Policy

1. Our Commitment

NewEraScale ("we," "us," or "our") operates an AI engineering studio and operational workflow platform. We are committed to protecting the privacy of our clients and the end-users who engage with our AI-powered messaging systems.

2. Data We Collect

When you use our services, we process the following data:

• Account Information: Name, email, and business details provided during signup.
• WhatsApp/Messaging Data: Content of conversations processed by our AI engines, necessary to facilitate your business communications.
• Usage Data: Technical logs and metadata to ensure platform security and performance.

3. How We Use AI

Our platform utilizes Large Language Models (LLMs) to process and generate responses. We do not use your client data to train public models. All data is processed in accordance with strict confidentiality standards to ensure your proprietary business intelligence remains yours.

4. Data Sharing & Third Parties

We integrate with Meta (WhatsApp) to deliver our services. Data is shared with Meta only to the extent required to transmit messages to your clients. We do not sell your personal data to third parties.

5. Contact Us

For questions regarding this policy or to exercise your data rights, please reach out to our team at:

info@newerascale.com